Genealogy from the perspective of a member of The Church of Jesus Christ of Latter-day Saints (Mormon, LDS)

Monday, September 22, 2014

Free FamilySearch Partner Programs Problem with Registration

If you think you have registered for one of the free partnership programs from FamilySearch.org, you may find that the programs are asking for money to sign up. This is almost always caused by an incomplete registration. You may think you have gone through the registration process, but you have not completed the registration and must go through the process again, until you actually have registered for the free programs.

During the past month or so, I have been helping dozens of people "re-register" in order to obtain the free access to Ancestry.com, MyHeritage.com and/or findmypast.com. The trouble lies in some tiny check boxes that must be checked during the registration process. Failure to check the boxes and accept the conditions results in an incomplete registration.

The answer to the problem is:

CHECK EACH SCREEN CAREFULLY TO MAKE SURE YOU HAVE CHECKED OFF ALL THE LITTLE BOXES

I would like to give you a screenshot of the problem, but I am already signed into all three programs and cannot duplicate the screens. This problem may disappear as they continue to develop the method for signing into all three programs. You might like to read my previous post about the newly added links in the Get Help/Help Center menu. See Rejoice, and be exceeding glad...

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