Tuesday, March 24, 2015
Get Help with the FamilySearch Family Tree
The Get Help link on FamilySearch.org is in the upper right-hand corner of the screen. The screenshot above shows the Get Help link and the top of the Get Help page for Using the Tree. One of the most helpful sections on this page, is the one entitled, "Frequently Asked Questions." Here is a screenshot showing the Frequently Asked Questions section:
The area outlined in red contains the ten most frequently asked questions. Just above this section, there is a blank where you can pose additional questions.
Next, we have the Learning Center on FamilySearch.org. Here is a screenshot of the learning center:
The arrow points to a series of online classes known as the Family Tree Training Lessons and Videos. This in depth series is an invaluable help in learning the details of using Family Tree.
Both the Help Center and the Learning Center are on the pull-down menu from the Get Help link. You might notice that once you move to other pages on the FamilySearch.org website besides the Home page, that the link to the Help Center tends to disappear. But you can always click on the logo in the upper left-hand corner of each page and return to the Home page for help.
On Google's YouTube.com, there are presently 72 videos from various sources, including FamilySearch, on the subject of FamilySearch.org and the Family Tree program and that's just the popular videos. YouTube.com also has the Brigham Young University (BYU) Family History Library Channel, the FamilySearch Channel, and about 33,500 videos on genealogy and family history.
Before you get frustrated and cross, you can also use the other Get Help resources right on the FamilySearch.org website. They include telephone support and live chat. If you still can't get an answer to your questions, try talking to someone at a local Family History Center. You can find the nearest Center by using the map searching capabilities of the FamilySearch.org Get Help link to "Find Local Help." Here is a screenshot showing the Centers in the Utah Valley area:
Don't give up. Help is available.