Genealogy from the perspective of a member of The Church of Jesus Christ of Latter-day Saints (Mormon, LDS)

Tuesday, March 24, 2015

Get Help with the FamilySearch Family Tree

The Get Help link on is in the upper right-hand corner of the screen. The screenshot above shows the Get Help link and the top of the Get Help page for Using the Tree. One of the most helpful sections on this page, is the one entitled, "Frequently Asked Questions." Here is a screenshot showing the Frequently Asked Questions section:

The area outlined in red contains the ten most frequently asked questions. Just above this section, there is a blank where you can pose additional questions.

Next, we have the Learning Center on Here is a screenshot of the learning center:

The arrow points to a series of online classes known as the Family Tree Training Lessons and Videos. This in depth series is an invaluable help in learning the details of using Family Tree.

Both the Help Center and the Learning Center are on the pull-down menu from the Get Help link. You might notice that once you move to other pages on the website besides the Home page, that the link to the Help Center tends to disappear. But you can always click on the logo in the upper left-hand corner of each page and return to the Home page for help.

On Google's, there are presently 72 videos from various sources, including FamilySearch, on the subject of and the Family Tree program and that's just the popular videos. also has the Brigham Young University (BYU) Family History Library Channel,  the FamilySearch Channel, and about 33,500 videos on genealogy and family history.

Before you get frustrated and cross, you can also use the other Get Help resources right on the website. They include telephone support and live chat. If you still can't get an answer to your questions, try talking to someone at a local Family History Center. You can find the nearest Center by using the map searching capabilities of the Get Help link to "Find Local Help."  Here is a screenshot showing the Centers in the Utah Valley area:

Don't give up. Help is available.


  1. YouTube is blocked in our Family History Center -- how can I show people the use of these helps since YouTube is blocked?

    1. You can connect to YouTube directly from your own computer i.e. a laptop you bring into the Family History Center.