Every so often FamilySearch.org makes a major change to their website without notice or explanation. Sometimes the explanations come after the fact. Sometimes the changes are simply tests and disappear after a while. Very recently, I went to the Get Help link in the upper right-hand corner of the webpage and to my surprise, I got this pull-down menu shown above. When I clicked on the "Visit Help Center," the familiar Help Center screen had disappeared and all that was left was a blank field that said Search. Apparently, FamilySearch got over influenced by Google all of a sudden and went to a minimalist approach to Help.
Not that the Help Center was all that helpful as it was, but this is stupefying. It made me forget what I had started looking for in the first place. I finally remembered and put in a search. But now, I not only had to guess what I wanted to search for, I also had to try and guess what FamilySearch called it. Here is what I got.
Before, I had a Family Tree icon and when I searched for "standards" I got the standards for entering information in the Family Tree. Now I get "zoning" and setting up printers? What? I also get lessons on the Genealogical Proof Standard. Now I am flummoxed.
I also noted a new link on the right side of the page.
This was rather than the usual Feedback link. I decided to let them know what I thought. I was instructed to click on the part of the page I wanted to improve. Since I was the entire page, I wasn't sure what to do, but clicked around until I got something that looked like this:
I gave some specific feedback in a box that looked like this.
Now, I wasn't sure what some of the questions asked. For example, did the question about recommending refer to the problem or the entire website? Of course I recommend the website but I am not happy with the Help Center now and never have been. I am supposed to rate the content of the training, but I haven't received any training and in fact, I haven't received any training about what I am supposed to put in the feedback box.
Hmm, well I guess we live with this. Fortunately, very few people I talk to and help ever used or even noticed the Get Help menu, so I probably won't have too many questions on how to help with the help menu.